Contact Us

Dispute Resolution & Complaint Handling

We take every player’s complaint seriously and aim to resolve online gambling disputes quickly and fairly. Around 68% of the issues reported to us in the past year involved delayed withdrawals or unclear bonus terms. Most cases are resolved within 3-5 working days.

Whether it’s a payment issue or account lockout, our team will investigate your case based on evidence and direct communication with the casino involved. Email us, and we’ll do our best to help.

We respond to all valid complaints within 48 hours.

Other Areas We Assist With

Our support doesn’t end with dispute handling; we also assist players with key aspects of safe online gambling. Our author, Tommy Hudson, offers valuable guidance on licensing, casino checks, bonus terms, and responsible play, all backed by real insight from daily user interactions.

Questions about casino licensing and regulation: We explain what licences mean and how they affect your player rights.
How to verify the legitimacy of non-UK casinos: We guide you through basic checks to confirm a casino’s legal status and reputation.
Assistance with bonus terms and conditions: We help you understand wagering rules, limits, and payout restrictions before you claim a bonus.
Advice on responsible gambling practices and self-exclusion options: We provide clear steps to set limits or block access when needed.

Support and Feedback

We take support and feedback seriously, and your messages help us improve our coverage of non-UKGC platforms.

You may have ideas for a correction, a request, or a general comment. Please email [email protected] or our author at [email protected]. We monitor both addresses and typically reply within 1-2 working days.